Information We Collect

We collect personal information that you voluntarily provide to us when you fill out forms, subscribe to newsletters, or contact us directly. This may include your name, email address, phone number, and any other details you choose to share.

We also automatically collect certain technical data when you visit our website, such as your IP address, browser type, operating system, and browsing behaviour through cookies and similar tracking technologies.

• Personal identification information (name, email, phone)
• Technical data (IP address, browser type, device information)
• Usage data (pages visited, time spent, interactions)

How We Use Your Data

We process your personal data for the following purposes: to provide and improve our services, to communicate with you about your inquiries, to send relevant updates and promotional materials (with your consent), and to comply with legal obligations.

Your data is used strictly in accordance with applicable data protection laws, including the UK GDPR and the EU General Data Protection Regulation.

• Service delivery and customer support
• Marketing communications (only with explicit consent)
• Website analytics and performance improvement
• Legal compliance and fraud prevention

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You have the right to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, this may affect the functionality of our website.

Types of Cookies We Use

• Essential cookies: necessary for the website to function properly
• Analytics cookies: help us understand how visitors interact with our site
• Marketing cookies: used to deliver relevant advertisements and measure their effectiveness

Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep your information confidential and comply with data protection laws.

We may also disclose your personal data if required by law or in response to valid legal requests by public authorities.

• Analytics and hosting providers
• Email marketing platforms (with your consent)
• Legal and regulatory authorities when required

Your Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

• The right to access – request a copy of the personal data we hold about you
• The right to rectification – request correction of inaccurate or incomplete data
• The right to erasure – request deletion of your personal data under certain conditions
• The right to restrict processing – request limitation of how we use your data
• The right to data portability – request transfer of your data to another service provider
• The right to object – object to the processing of your data for marketing purposes
• The right to withdraw consent – withdraw your consent at any time where we rely on it

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within the timeframes required by law.

Data Retention and Security

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@mistressbureau.com
• Phone: 0136 5209198
• Address: 2 Adams Roads

We are committed to resolving any privacy concerns promptly and transparently.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Last updated: 15 October 2025